How to Send a Complaint
MEP asks that you first speak with the MEP employee who provided the service. MEP employees are required to make all reasonable attempts to resolve a client’s concern. If resolution is not possible, you may request to speak to the employee’s supervisor for further assistance.
If the supervisor cannot resolve your concern, then you will be directed to submit your complaint to MEP’s Complaint Review Process. Complaints must be submitted in writing by mail or fax. If submitting via fax, please write “Complaint Review Process” at the top of the fax or on the fax coversheet, and send to 780-401-7515. If submitting via mail, please write “Complaint Review Process” at the top of the letter, and send to:
Maintenance Enforcement Program
7th Floor, J.E. Brownlee Building
10365 – 97 Street Edmonton, Alberta T5J 3W7